Scheduling Policies: We require 24 hours notice for canceling appointments. We ask this so we may open up your time-slot to another waxing client. Cancellations made less than 24 hours may result in a charge of 50% of the scheduled appointment. No-show appointments will be charged the full amount of the treatment scheduled. Your scheduled appointment is booked for you and only you, our Aestheticians cannot fill no-show appointments, so we ask our clients to have consideration for their waxer. When scheduling your first appointment, we require a credit card number to hold your appointment. We do not charge it or keep it on file, this is only for the purpose of our no-show/ last minute cancellation policies stated above. The number is also entered into an encrypted location in our software.
Confirmations: Appointments MUST be confirmed, and we’ve made it SUPER easy to do so! Each client receives a confirmation email 48 hour before their scheduled visit. You may also sign up for text to make it even easier! The email has a big green button that says CONFIRM. Just click that! For texts, simply reply “Y”. Any appointments not confirmed are subject to cancellation.
Scheduling Considerations: OC Waxing is a busy waxing specialty salon and we strive to get you the appointment times you desire. We always appreciate our clients booking ahead so we can guarantee you get waxed when you need to be! We ask that our female clients take their menstrual cycle into consideration before booking their bikini waxing appointments. We ask this because OC Waxing’s Waxologists will wax all female clients who are on their period, therefore we do not consider this a reason for last minute cancellations. If you do not want to get waxed on your period, please consider your cycle and schedule your appointment accordingly. Don’t forget your tampon!
Late appointments: We will do our absolute best to accommodate our clients if they are late. Please keep in mind that we book appointments in 15-30 minute increments, therefore we sometimes cannot accommodate our clients that are over 5 minutes late. We understand things happen like traffic, kids, jobs and life, but please allow ample time to make your appointment time. If you are looking for our Irvine location, please note that there is Food Hall on site, so lunchtime appointments make it difficult to find parking, please allow extra time from 11:30-1pm.
Packages Our service packages are non-transferable between clients. If you wish to cancel your package you may do so within 60 days of your purchase. Canceled packages will be charged a $50 cancellation fee & clients will be charged for the full price of the services they have already used. Our package services are not interchangeable with other services on our menu, even though they might be the same price as another service. Packages are sold to our lovely clients from the OC Waxing and not sold for individual Waxologists or locations, Packages may be used at any OC Waxing location & they never expire.